Last Updated: 28th April 2020
We are currently working in accordance with the UK Government’s guidelines to continue providing our services to our clients with minimal disruption. In anticipation of our position changing due to updated guidelines from the UK Government, please note that this page will be updated accordingly.
Please see each of the following categories below for further information.
Email communications are continuing as normal and remain to be the most effective way for you to contact a member of our team. Alternatively, you can contact us by completing our form at the bottom of this page.
Our telephone lines remain open and available as normal. However, in light of the current crisis, we would politely request that any non-urgent queries be communicated by email until further notice.
If you wish to report an urgent query, please contact us by telephoning 01279 408740 as normal.
Please be advised that all of our staff at Carringtons Residential Management Limited continue to work with full and secure access to our management systems, including our email and telephone systems. We can confirm that no staff members have been placed on furlough, nor have our staff numbers been reduced.
In light of the recent warm weather, we thought it opportune to remind residents that – for the benefit of Health and Safety compliance and in accordance with the published advice from the Ministry of Housing, Communities and Local Government dated January 2020 – barbeques are not permitted to be used on any private balconies or within the communal grounds the development at any time.
If you must leave the building for any of the four reasons stated by the UK Government, please ensure that you exit the hallways as quickly as possible whilst also ensuring that you take responsibility to thoroughly sanitize your hands before and after leaving – especially if you know that you will need to touch or come into close proximity with the common area doors, handles, bannisters, handrails, entryphone buttons, and any other commonly-touched surfaces etc. Please also ensure that you avoid touching your eyes, nose and mouth at all times.
We have received confirmation that the cleaning contractors will continue to attend under their usual schedule until such time that there are any otherwise conflicting changes to the UK Government’s guidelines. Please note that they will be exercising due precautions whilst carrying out their works, and they will be spending an extra portion of their time disinfecting the aforementioned areas using anti-bacterial cleaner. However, please note that this will only prove to be beneficial if you help to maintain these areas and their sanitisation by ensuring that you adhere to the above requirements. Please remember that, when cleaning inside your flat, you should use your standard household products (such as detergents and bleach) as these will be effective at removing the virus from your surfaces. It is recommended that you adopt a regular cleaning schedule to ensure that frequently-touched surfaces are sanitised regularly.
If you see any contractors at your development, including the cleaners, please respect the social-distancing directive and ensure that you leave a space of at least 2m when passing.
We would politely ask that residents refrain from using their lifts, where at all possible. This is because they are a confined space and use of the floor-buttons cannot be avoided. If you must use the lift then please take care to thoroughly wipe the buttons with an antibacterial wipe if you have them. Please also ensure that, where possible, you wear gloves or sanitize your hands before and after using the lift. While in the lift, please ensure that you cover your cough or sneeze with a tissue and dispose of it responsibly after use.
With the aim of keeping all drainage systems flowing freely, we are reminding all of our occupiers that only toilet paper should be flushed down the toilet. Residents should not flush any substitutes, such as wet wipes, kitchen roll, paper towels etc., down the toilet as this will become stuck and create a blockage in the system. It is important that residents are aware of this as, in the event of such a blockage, it may take significantly longer to rectify due to the availability of contractors at this difficult time.
Following the UK Government’s directives regarding the lockdown and requirements to stay at home, we would politely ask that all of our residents play their part in keeping the communal hallways and external areas as safe and as clear as possible. This will involve avoiding all common areas where possible and not using these areas to congregate, and to ensure strict adherence to the social distancing guidelines.
Contractors are currently facing an unprecedented difficulty in being able to provide the same level of service as previously provided during normal conditions. Unfortunately, as they are governed by the availability of materials, parts and so on that may be required to carry out certain works, the unforeseen closure of various nationwide suppliers has posed a significant problem for them. Therefore, we would politely request that some patience and understanding be shown at this time if and when reporting a maintenance issue.
In light of the above, please be advised that we are only instructing on emergency issues currently and in accordance with the government guidelines. Where any contractors who attend are unable to complete works due to lack of supplies, please note that they will be instructed to make temporary repairs until such time they are able to return and complete works once the required materials become available again.
We thank you in anticipation for your understanding on this and wish to further remind you that all email queries continue to be dealt with as normal where possible.
We are requesting that, whilst residents are being asked to stay at home, they do not have a ‘clear out’ of their homes, e.g. clothes/furniture etc, and leave their items outside by the communal refuse bins. Doing so will only prevent the local Council from accessing the communal bins to clear them and this will then result in the communal bins overflowing after a missed collection. If you are intending to dispose of any large, bulky items, please kindly ensure that you store these items in your home until such time that they are able to be taken to your local recycling centre for proper disposal. This will likely be when the UK Government are able to relax or completely lift their restrictions and we would recommend that you contact your local recycling centre for further updates. Please also be reminded that any items left outside could be considered fly-tipping and you may receive a fine from your local Council.
Please ensure that you exercise due caution when coming into close proximity of the communal bins. If you are displaying symptoms of COVID-19, your personal waste (such as used tissues and disposable cleaning cloths) can and should be stored securely within the appropriate disposable rubbish bags. These bags should then be placed into another bag and tied securely, whilst also being kept separate from other waste within your own room. This should then be put aside for at least 72 hours before being placed within the appropriate external communal bins.
If you are symptomatic, please ensure that you follow the National Health Service’s advice and seek medical assistance where required. Please also ensure that you immediately quarantine yourself and self-isolate for the recommended period. In the event that you are officially confirmed to be suffering from COVID-19, we would politely ask that you notify us for our immediate attention.
We would like to take this opportunity to remind our residents that they should be following the latest guidance and updates issued by the Government, Public Health England (PHE) and the National Health Service (NHS) at all times. This information is easily-accessible on social media and we will endeavour to link helpful resources below for your perusal during this difficult time:
UK Government: www.gov.uk/coronavirus
National Health Service: www.nhs.uk/coronavirus
Guidelines for Public: www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
UK Government Travel Advice: www.gov.uk/foreign-travel-advice
Our team at Carringtons Residential Management Limited hope that you and your families stay well and safe during these difficult times. We would also like to thank you for your cooperation with the above to ensure the safety of all residents at your development.
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If you have a query, you can reach a member of our friendly team by completing this form.