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Residential Managing Agents

Property Professionals
with a personal touch

As an accredited member of the Association of Residential Managing Agents© and its various regimes, we are proud to be recognised within the industry for our provision of unbeatable standards of property management services and dedicated customer care.

Professional and Affordable

Comprehensive service,
at a competitive rate.

Our unique approach enables us to be proactive, as opposed to reactive, when addressing the needs of our clients. This means that our clients are free to relax whilst remaining in complete control of their developments – without the burdens and pressures of their statutory responsibilities.

Developers and Freeholders

From construction
to completion and above.

Having worked successfully with many developers over the years to bring their unique values and aspirations to life, our experienced team are able to begin working alongside companies from pre-construction through to the commencement of full-time management. By consulting with our developers to establish a detailed and thorough estate strategy, our dedicated property managers can then work to seamlessly integrate the essential requirements needed for peaceful and smooth residential living.

About

Accredited experts
in residential living.

If you need a professional team to manage your development with a personal touch, you’ve come to the right place. With the ongoing assistance of a dedicated property manager, our clients can retain control of their developments without the tenacity of their day-to-day responsibilities. By appointing us as your managing agent, your development and its residents are also guaranteed to thrive with the support of our friendly customer care team.

Dedicated Support

Chat with our team,
not a machine.

It’s at the very forefront of what we do, and it’s why we don’t have an automated telephone system in place. If you wish to contact us, you can rest easy knowing that a member of our friendly and knowledgeable team will be ready and waiting for your call.

Competitive Rates

Fair fees for all,
irrespective of size.

Unlike our competitors, we use a simple and fair flat-fee structure to determine our management fee. This means that our fee will be calculated by the number of units within your development, as opposed to a percentage of your service charge.

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Property Managers

Designated to you,
dedicated to you.

We are able to assign a fixed Property Manager to each development so that our clients can have a specified point-of-contact that knows their development and so that they can form professional and dedicated relationships.

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Expert Knowledge

Invaluable expertise,
unparalleled experience.

Our expert knowledge of the industry is imparted upon all of our team and specific details of our developments, such as the details of their respective contractors and other requirements, are recorded within our database for ease of reference. 

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Catchment Area

Outstanding service,
wherever you are.

Our expert knowledge of the industry is imparted upon all of our team and specific details of our developments, such as the details of their respective contractors and other requirements, are recorded within our database for ease of reference. 

Learn More

Competitive Rates

Fair fees for all,
irrespective of size.

Unlike our competitors, we use a simple and fair flat-fee structure to determine our management fee. This means that our fee will be calculated by the number of units within your development, as opposed to a percentage of your service charge.

Property Managers

Designated to you,
dedicated to you.

We are able to assign a fixed Property Manager to each development so that our clients can have a specified point-of-contact that knows their development and so that they can form professional and dedicated relationships.

Expert Knowledge

Invaluable expertise,
unparalleled experience.

Our expert knowledge of the industry is imparted upon all of our team and specific details of our developments, such as the details of their respective contractors and other requirements, are recorded within our database for ease of reference. 

Catchment Area

Outstanding service,
wherever you are.

Unlike our competitors, we don’t believe that location should be a barrier to a top-rated service. We are pleased to currently be serving multiple counties across the country, from London to Shropshire. If you would like more information on this, please contact us.

Smooth Transitions

Stress-free transfers,
in as little as one week.

Our team of professionals are highly experienced with the transition process and will handle everything for you with minimal disruption, from providing notice of termination to your current agent to obtaining all of the relevant information about your development. 

Services

Comprehensive service,
at a competitive rate.

Our management service is comprehensive, flexible and tailored to suit the requirements of our clients. With regular and effective communication and frequent site inspections, our property managers and customer care team are able to keep informed with the day-to-day issues at developments.

You can select any of the categories below to learn more.

  • Administration
  • Financial
  • Legal
  • Maintenance

Administration

Residential Meetings

Communication is essential and all our Property Managers are trained in the legalities of conducting both Annual and Extraordinary General meetings. In addition, our Property Managers will hold general residents meetings, and when required, will also meet residents individually to discuss their specific needs.

Administration

Customer
Care

Our in-house procedures are consistently streamlined to increase our query-completion rate. In addition, each member of our customer care team can provide guidance and assistance with queries of various natures, including ongoing queries that they may not have been a party to previously. This means that our clients are able to contact us and receive the help that they need on every occasion, with details of each development available to our customer care team from the click of a button.

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Administration

Health
and Safety

We are able to assign a fixed Property Manager to each development so that our clients can have a specified point-of-contact that knows their development and so that they can form professional and dedicated relationships.

Learn More

Administration

Secretarial
Services

We are pleased to offer an in-house company secretary service to assist with ensuring that your company complies with standard practices and statutory requirements. This can include: actioning a change of Company Officer; filing a confirmation statement within the appropriate timescale; advising a change of shareholders, where applicable; changing the Memorandum and Articles or Company Name; and acting as a service address for the Company Directors.

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Administration

Online
Portal

Our expert knowledge of the industry is imparted upon all of our team and specific details of our developments, such as the details of their respective contractors and other requirements, are recorded within our database for ease of reference. 

Learn More

Administration

Customer
Care

Our in-house procedures are consistently streamlined to increase our query-completion rate. In addition, each member of our customer care team can provide guidance and assistance with queries of various natures, including ongoing queries that they may not have been a party to previously. This means that our clients are able to contact us and receive the help that they need on every occasion, with details of each development available to our customer care team from the click of a button.

Learn More

Administration

Health
and Safety

We are able to assign a fixed Property Manager to each development so that our clients can have a specified point-of-contact that knows their development and so that they can form professional and dedicated relationships.

Learn More

Administration

Secretarial
Services

We are pleased to offer an in-house company secretary service to assist with ensuring that your company complies with standard practices and statutory requirements. This can include: actioning a change of Company Officer; filing a confirmation statement within the appropriate timescale; advising a change of shareholders, where applicable; changing the Memorandum and Articles or Company Name; and acting as a service address for the Company Directors.

Learn More

Administration

Online
Portal

We are pleased to offer an online portal with login facility to all of our clients, irrespective of size and at no additional cost. This online portal allows our clients to access important documentation and other details about their service charge accounts.

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Financial

From budgets,
to balancing.

Our property management team are able to work alongside each client to produce a clear annual budget, including provisions for any anticipated projects and ongoing maintenance to their respective developments. In addition, we are also able to provide our clients with a variety of extensive reports that clearly outline the financial health of their respective developments, including cash balance and expenditure reports, on a regular basis.

Financial

Account
Reconciliation

We have a dedicated financial department that is responsible for the reconciliation of clientele bank accounts, including current and reserve funds. In addition, our financial team are also able to monitor incoming service charge payments on a daily basis and seek to resolve any issues in relation to arrears with the upmost professionalism and understanding. Our financial team can be contacted directly by telephone or email to discuss any concerns in relation to service charge payments.

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Financial

Audited
Accounts

Our property management team are able to assist accredited auditors throughout the accounting-finalisation period, including the resolution of any arising queries and the provision of all supporting documentation. Upon receipt of the finalised accounts, we are then able to distribute this information to our clients for discussion.

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Financial

Arrears
Recovery

Our financial team allocate and monitor incoming service charge payments on a daily basis and are able to seek resolutions with property owners in relation to any service charge or ground rent arrears. In the event that any arrears remain outstanding beyond the given notice period, our financial team are able to liaise directly with the relevant debt recovery agencies for the purpose of securing prompt payments.

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Financial

Monetary
Collection

Our dedicated financial department are able to ensure that service charges are collected in accordance with the respective lease agreements of our clients, thus ensuring financial stability and maintained expenditure for each of our developments. This is fulfilled by prompt invoicing and frequent reminders to those who fail to make an anticipated payment. Where applicable, ground rent is also collected using the same procedures.

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Financial

Account
Reconciliation

We have a dedicated financial department that is responsible for the reconciliation of clientele bank accounts, including current and reserve funds. In addition, our financial team are also able to monitor incoming service charge payments on a daily basis and seek to resolve any issues in relation to arrears with the upmost professionalism and understanding. Our financial team can be contacted directly by telephone or email to discuss any concerns in relation to service charge payments.

Learn More

Financial

Audited
Accounts

Our property management team are able to assist accredited auditors throughout the accounting-finalisation period, including the resolution of any arising queries and the provision of all supporting documentation. Upon receipt of the finalised accounts, we are then able to distribute this information to our clients for discussion.

Learn More

Financial

Arrears
Recovery

Our financial team allocate and monitor incoming service charge payments on a daily basis and are able to seek resolutions with property owners in relation to any service charge or ground rent arrears. In the event that any arrears remain outstanding beyond the given notice period, our financial team are able to liaise directly with the relevant debt recovery agencies for the purpose of securing prompt payments.

Learn More

Financial

Monetary
Collection

Our dedicated financial department are able to ensure that service charges are collected in accordance with the respective lease agreements of our clients, thus ensuring financial stability and maintained expenditure for each of our developments. This is fulfilled by prompt invoicing and frequent reminders to those who fail to make an anticipated payment. Where applicable, ground rent is also collected using the same procedures.

Learn More

Legal

Lease Extensions
and Property Sales

Our in-house department are able to assist solicitors throughout the legal process of leasehold extensions and property sales, from the provision of required documentation to the resolution of any additional enquiries raised thereafter. Our procedures are subjected to regular assessment for streamlining – with the needs and time-scales of our clients in mind at all times.

Legal

Insurance
Schemes

Our property management team are able to arrange for the placement of various insurance schemes, including block building and public liability, with the assistance of a broker for the purpose of securing a preferential rate.

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Legal

Statutory
Compliance

With the assistance of our fully-accredited surveyors, we are able to provide our clients with detailed risk assessments of their respective developments. These assessments are then reviewed and actioned by us, in order to ensure legal compliance across our developments at all times. Where applicable, copies of our risk assessments are available for property owners to download from our online portal.

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Legal

Company
Legislation

Our property management team are able to offer advice in relation to the statutory requirements for your development, such as those stipulated within the Companies Act 2006. In the event that you have any complex legal questions intended for a qualified legal entity, our team will be able to refer you to the appropriate firm for more information or seek assistance on your behalf.

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Legal

Secretarial
Services

We are pleased to offer an in-house company secretary service to assist with ensuring that your company complies with standard practices and statutory requirements. This can include: actioning a change of Company Officer; filing a confirmation statement within the appropriate timescale; advising a change of shareholders, where applicable; changing the Memorandum and Articles or Company Name; and acting as a service address for the Company Directors.

Learn More

Legal

Insurance
Schemes

Our property management team are able to arrange for the placement of various insurance schemes, including block building and public liability, with the assistance of a broker for the purpose of securing a preferential rate.

Learn More

Legal

Statutory
Compliance

With the assistance of our fully-accredited surveyors, we are able to provide our clients with detailed risk assessments of their respective developments. These assessments are then reviewed and actioned by us, in order to ensure legal compliance across our developments at all times. Where applicable, copies of our risk assessments are available for property owners to download from our online portal.

Learn More

Legal

Company
Legislation

Our property management team are able to offer advice in relation to the statutory requirements for your development, such as those stipulated within the Companies Act 2006. In the event that you have any complex legal questions intended for a qualified legal entity, our team will be able to refer you to the appropriate firm for more information or seek assistance on your behalf.

Learn More

Legal

Secretarial
Services

We are pleased to offer an in-house company secretary service to assist with ensuring that your company complies with standard practices and statutory requirements. This can include: actioning a change of Company Officer; filing a confirmation statement within the appropriate timescale; advising a change of shareholders, where applicable; changing the Memorandum and Articles or Company Name; and acting as a service address for the Company Directors.

Learn More

Maintenance

From redecorations,
to essential repairs.

Our property management team are always on-hand to discuss and organise the actioning of any communal projects, including repairs and improvements. With an extensive knowledge of each development, our team can plan and deliver our clients’ visions in accordance with their respective lease agreements.

Maintenance

Qualified
Contractors

Our property management team are able to organise and appoint accredited contractors to undertake communal projects at your development, from emergency-lighting testing to playground improvements. In order to allow for the protection our clients, our in-house policy dictates that we only instruct those with valid and sufficient insurance coverage to conduct any works of any nature at our developments.

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Maintenance

Major
Works

Our property management team have valuable knowledge and experience of the major works process. In the event that a ‘Section 20’ is required for the fulfilment of a particular project,  our property management team are able to organise and monitor each stage of the process.

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Maintenance

Expert
Quotations

Our property management team are able to source and provide our clients with comparative quotations from experienced and qualified contractors. This includes quotations that relate to repairs and improvements, as well as those required for any major works procedures.

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Maintenance

Bespoke
Specifications

Our property management team are able to obtain and provide each of our clients with bespoke and detailed specifications, tailored specifically to their respective developments by qualified and experienced contractors.

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Maintenance

Qualified
Contractors

Our property management team are able to organise and appoint accredited contractors to undertake communal projects at your development, from emergency-lighting testing to playground improvements. In order to allow for the protection our clients, our in-house policy dictates that we only instruct those with valid and sufficient insurance coverage to conduct any works of any nature at our developments.

Learn More

Maintenance

Major
Works

Our property management team have valuable knowledge and experience of the major works process. In the event that a ‘Section 20’ is required for the fulfilment of a particular project,  our property management team are able to organise and monitor each stage of the process.

Learn More

Maintenance

Expert
Quotations

Our property management team are able to source and provide our clients with comparative quotations from experienced and qualified contractors. This includes quotations that relate to repairs and improvements, as well as those required for any major works procedures.

Learn More

Maintenance

Bespoke
Specifications

Our property management team are able to obtain and provide each of our clients with bespoke and detailed specifications, tailored specifically to their respective developments by qualified and experienced contractors.

Learn More

Contact

Get in touch
for assistance...

If you have a query, you can reach a member of our friendly team by completing this form. 

© 2020 Carringtons Residential Management Limited